ENVISION Shipping Policy
Shipping Information
ENVISION is able to deliver to several countries worldwide. We will automatically provide a tracking number for all packages.
Please allow 2-3 working days for your order to be processed and transferred. Note that the delivery time is equal to the delivery time of your respective country plus 2-3 working days. Once your order has been shipped, you will receive an e-mail with your shipment’s tracking information, allowing you to trace the progress of your delivery.
Please note: the tracking information might be updated online one (1) business day after your order has been shipped.
Delivery Countries
Asia Pacific: Japan, Korea, Malaysia, Philippines, Singapore, Thailand, Australia, New Zealand
Europe: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
* Please note that in certain regions of the UK – the Isle of Jersey – delivery is not available at the moment.
* Please note that in certain regions Spain – like the Canary Islands, Hueda and Melilla – delivery is not available at the moment.
* Please note that for certain regions Spain – like the Azores and Madeira – delivery is not available at the moment.
Middle East: UAE
North America: Canada, United States, Mexico
Please note that certain regions in the USA – like the Isle of Alaska, Hawaii, Puerto Rico and Guam – delivery is not available at the moment.
Our delivery methods only allow us to reach the Contiguous USA.
If your required delivery country is not included, Please feel free to contact us by e-mail at: customerservice@envision-worldwide.com
Please provide us the shipping address and zip code, and we will check the rate and service area to confirm if the shipment is possible.
Shipping Fees and Taxes
Delivery costs are borne by the customer and are automatically billed according to the delivery area in the final payment interface.
Regarding the tax issue, there is no taxes for shipping in mainland China. If customs duties are incurred, they will be paid by the customer according to local customs policy.
ENVISION Delivery Time Information
Total Delivery Time = Handling Time + Transit Time (+ any holidays and weekends)
* it will take 2-3 days to transfer the items after receiving the order transfer instruction, so the delivery time is equal to the delivery time of each country plus 2-3 working days.
Processing +Transit Time (Business Days)
United States Express (2–3 days)
Canada - Quebec Standard (2–3 days)
Priority (2 days)
Canada - Ontario Standard (2–3 days)
Priority (2 days)
Canada - British Columbia Standard (4–5 days)
Priority (2 days)
Canada - Other provinces Standard (2–7 days)
Priority (2 days)
Japan Express (4–5 days)
Mainland China Express (2-3 days)
Hong Kong Express (4–5 days)
United Kingdom Express (3–4 days)
Australia Express (4-6 days)
New Zealand Express (5–7 days)
Europe Group A:
Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland. Express (3–5 days)
Europe Group B:
All other European countries Express (3–5 days)
International Group A:
Argentina, Bahamas, Barbados, Belize, Brazil, Cayman Islands, Chile, El Salvador, Grenada, Guyana, Iceland, Morocco, Saint Lucia, Singapore, South Korea, Taiwan. Express (5–7 days)
International Group B:
Israel, Macau SAR, Russia. Express (5–7 days)
International Group C:
Malaysia, Philippines. Express (5–7 days)
International Group D:
All other countries. Express (5–7 days)
* The above transportation time is used as an average reference time for most of the orders, excluding inspection time by customs if any or other special events, such as natural accidents, congestion, and other uncontrollable factors.
* The tracking will be updated after pick up by local express. Please wait patiently or contact us for help.
Shipping Notice
When you place an order, please be aware to enter the correct name, address, and contact information such as phone number etc so that we can deliver your items successfully.
If you enter the wrong address, please contact us immediately at this e-mail : customerservice@envision-worldwide.com
We will contact logistics personnel to solve the problem. ENVISION orders can only be shipped to the country where the order is placed.
If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
Security
ENVISION values your privacy and will keep all of your informations confidential.
We will never sell or use your information for any other purpose than to deliver your order.
If you have any further questions, please contact us.
Email: customerservice@envision-worldwide.com
