Terms of Service

Terms of Service

Terms and Conditions of Use and Sale

Effective 2024, Jun 1st

 

ARTICLE 1 – SPHERE OF APPLICATION: Any transaction and use of the Services provided by the Company ENVISION (hereinafter “ENVISION”), any “AUTHOR” and any “PARTNER” of ENVISION implies the unconditional acceptance nor the limitation of our general  Terms and Conditions of Sale (thereafter “TERMS AND CONDITIONS”).

 

ENVISION provides its SERVICES and sells its PRODUCTS on the website www.envision-worldwide.com

 

The TERMS AND CONDITIONS include terms and conditions regarding orders, shipping of products, administration of the transactions and eventually rules about cancellation and return.

 

The TERMS AND CONDITIONS include also specific terms and conditions regarding the “THE BLOG”.

 

The CLIENT is aware of his/her rights and fully accepts the following TERMS AND CONDITIONS.

 

The CLIENT willingly waives any rights to other terms and conditions, that would contradict the present TERMS AND CONDITIONS.

 

The TERMS and CONDITIONS are constantly updated and published on the website www.envision-worldwide.com

 

In the absence of any evidence of the contrary, all the transactions are concluded in respect of the data registered in the informatics systems of the Company ENVISION in conformity with the CONFIDENTIALITY POLICY.

 

The CLIENT declares that he/she has the legal capacity to contract and buy PRODUCTS from ENVISION. Failing that, the CLIENT or his/her legal representative engage their personal responsibility.

 

 

 

 

ARTICLE 2. YOUR CLIENT ACCOUNT / USE OF THE SERVICES

 

2.1 Who can use the SERVICES of ENVISION

 

You must be at least 18 to use the Services of the Company ENVISION.

 

If you are between the ages of 13-18, you may use our SERVICES only with the supervision and consent of a parent or guardian.

 

No individual under these age limits may use the SERVICES, provide any Personal Data to ENVISION, or otherwise submit Personal Data through the Services (e.g., a name, address, telephone number, or email address).

 

2.2 Your Account

 

You are invited to create a ENVISION account to access the SERVICES, and it's important that the information associated with your account is accurate and updated (particularly your email address - if you ever forget your password, a working email address is often the only way for us to verify your identity and help you log back in).

 

You are invited to register a ENVISION account to access or use certain SERVICES. Your account may also automatically provide you access and means to use any new Services.

 

When you create an account for any of our SERVICES, you must provide us with accurate and complete information as prompted by the account creation and registration process. Please, don’t forget to update that information if necessary. Otherwise, some of our SERVICES may not operate correctly, and we may not be able to contact you with important notices.

 

You are responsible for maintaining the confidentiality of any and all actions that take place while using your account. Please, notify our Customer Service  right away of any actual or suspected loss, theft, or unauthorized use of your account or account password. ENVISION is not responsible for any loss that may result from unauthorized use of a CLIENT’S personal data.

 

2.3 SERVICE Updates, Changes and Limitations

 

The world of luxe and fashion is constantly evolving. With the launch of new products, services, and features, we need the flexibility to make changes, impose limits, and occasionally suspend or terminate certain Services. We may also update our SERVICES, which might not work properly if you don't install the updates.

 

The SERVICES change frequently, and their form and functionality may change without prior notice to you.

 

ENVISION may update certain SERVICES at our convenience and some updates are even automatic. This may include upgrades, modifications, bug fixes, patches and other error corrections and/or new features (collectively, "Updates"). Certain portions of our SERVICES may not properly operate if you refuse the all Updates. You acknowledge and agree that the Website may not work properly if you do not allow such Updates and you expressly consent to automatic Updates.

 

Further, you accept all the Updates regarding the TERMS AND CONDITIONS (and any additional modifications of the same). ENVISION may change, suspend, or discontinue any or all of the SERVICES at any time, including the availability of any product, feature, database, or Content.

 

ENVISION has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality of any SERVICE.

 

ENVISION is also entitled to impose limits on certain SERVICES or restrict your access to part or all of the SERVICES without notice or liability.

 

2.4 Service Monitoring and Suspension

 

ENVISION is entitled to refuse to provide the SERVICES to anyone, and to terminate or suspend your account or access to the SERVICES at any time without prior notice.

 

ENVISION is entitled to have the right, nevertheless not the obligation, to monitor all the accounts and/or activities conducted through or in any way related to the SERVICES, as well as any user's use of or access to Personal Data, and profiles of other users.

 

ENVISION is also entitled to deactivate, terminate or suspend the CLIENT’s account or access to the SERVICES at any time: (1) if ENVISION, in her sole discretion, determines the CLIENT is or has been in violation of these TERMS AND CONDITIONS or the spirit thereof, (2) if ENVISION, in her sole discretion, determines the CLIENT is creating or has created risk or possible legal exposure for ENVISION, the general public, any third party, or any user of our Services, (3) in response to requests by law enforcement or other government agencies, (4) upon discontinuation or material modification of any SERVICE, or (5) due to unexpected technical issues or problems.

 

ENVISION will endeavor to notify you by email or the next time you attempt to access your account after any such deactivation, termination or suspension.

 

2.5 Security

 

Please let us know right away if you believe your account has been hacked or compromised.

ENVISION cares a lot about the security of its customers.

Even though, ENVISION cannot guarantee that unauthorized third parties will not be able to defeat all the security measures.

 

Please contact us at customerservice@envision-worldwide.com immediately in case of any actual or suspected breach or unauthorized access or use of your account.

 

 

 

ARTICLE 3 – ONLINE SALE

 

ENVISION will do its best to ensure the accuracy of product descriptions, but since such information comes from our partners, ENVISION does not guarantee that any product descriptions are accurate, complete, reliable, or error-free. The pictures used on this website are for reference and illustrative purposes only. Although ENVISION tries to ensure accurate product color, it cannot guarantee that the color displayed on your computer screen can accurately reflect the actual color of the product. ENVISION does not allow our partners to sell products on this website that are defective or lower than the original market standard. If the product you ordered does not match the description, is defective or has a quality lower than the standard of the original market, you can choose to return it. We will contact the relevant partners for you and return the full amount to you (we will suggest the best return method for you, such as the delivery service or other return methods). As a consumer, you have the right to return goods that are defective or that do not match the description. These terms and conditions of use will never interfere with your legal rights. The goods sold by partners on this website are only for private, non-commercial use. You agree not to use this product for commercial or resale purposes. This website and our partners will not bear any loss of profit, business loss, business interruption, or lost business opportunities. If ENVISION finds that you are reselling goods purchased from our website, ENVISION can choose to no longer allow this account to purchase goods, and may permanently close the account.

 

3.1. COMPLIANCE AND AVAILABILITY OF THE GOODS

 

The Products offered for sale by ENVISION are the Products visible on the Website the day the Client is visiting the Website.

The Products are offered within the limits of the inventories available.

In case of a mistake regarding the availability of a Product, ENVISION informs as soon as practicable the CLIENT by email. In such case, the CLIENT may choose another Product with similar quality and prize or cancel the order.

The Products offered for sale are described with accurate precision. In case of misinterpretation of the description, ENVISION should not be held responsible. The photography and the text describing the Product are just indicative and do not enter in the scope of the Contract.

 

The PRODUCTS are described in English and the sizes are designated accordingly to Chinese nomenclature and unit.

 

Our clothes don’t fit in gender boundaries. That’s why we don’t have categories by sex.

 

In case of any particular question regarding the description of the PRODUCT, please contact the Customer Service at: customerservice@envision-worldwide.com . ENVISION will be happy to assist and help you.

 

 

3.2 PRICES

 

The prices quoted on the website are in EUROS all taxes included, included the VAT, but not including the transportation fees, the custom fees and, if necessary, administrative fees.

If the VAT rate should be modified by legal obligations, ENVISION should modify the prices on the website without prior notice.

 

3.3 PAIEMENT (SECURITY OF TRANSACTION)

 

Payment for Orders must be made beforehand by credit/debit card or PayPal.

ENVISION accepts only credit/debit cards with the following mark: “VISA, MASTERCARD.

The validation of the order with the credit card number and expiration date means mandate to pay the amount of the order, postal charges included.

Regarding the payment through PayPal, the payment should be done in EUROS through a bank account. The CLIENT is required to detain a valid PayPal account and a valid email account.

 

 

3.4 ORDER

 

Any order spent on www.envision-worldwide.com is worth express and irrevocable acceptance by the CLIENT of the price and the description of the Products offered for sale, and of the present TERMS and CONDITIONS.

After the complete validation of the order, ENVISION sends a notice of confirmation to the email of the CLIENT or by a notification on his account.

 

 

 

 

 

3.5 DELIVERY

 

  • 1. IMPORTANT:

 

A Company is not required, regarding the European regulation, to sell its products in all the Countries of European Union or the World. The professional is free to choose its own distribution channel. Furthermore, the professional is free to adapt its prices depending on the country of distribution.

 

In other words, ENVISION is entitled to refuse an order to a CLIENT from a different country than CHINA.

 

ENVISION has also the right to modify, or reduce its shipping zone to its national territory, on the sole condition of clear notification to the CLIENT.

 

The restriction has to be justified by objective reasons, such as:

  • Supplementary costs due to distance or technical difficulties:
  • Variations of the market conditions, including, for instance, a higher or lower demand due to seasons, holidays in different countries, or different prices proposed by concurrent companies:
  • Supplementary risks due to specific regulations or socio-political contexts in a specific country.

 

  • 2. FEDEX

 

ENVISION trusts the Company FEDEX for its delivery services and should not be held responsible in case of any late delivery or failure to deliver directly attributable to the Company FEDEX.

 

ENVISION should only communicate to the CLIENT the references of the tracking number provided by FEDEX.

 

In case of a late delivery or failure to deliver directly attributable to the Company FEDEX, Please contact the customer services of FEDEX with the tracking number and date of the shipping order.

 

  • 3. DELIVERY ADRESS AND DELAYS

 

Subject to the order, the Products are sent to the address given by the CLIENT.

 

The costs of logistic preparation and shipping include the taxes (VAT). All the deliveries are announced through order.

 

  1. In case of national delivery, meaning a delivery of a Product from the same State/Country to the same State/Country, delivery is normally up to 14 days;
  2. In case of international delivery, meaning a delivery of a Product between two diverse countries, delivery is normally up to one month.

 

The delivery time may be increased by further delays due to specificities between two diverse countries, such as retention of the Product in the customs departments or refusal of the CLIENT to pay the Customs fees.

 

 

3.6 AVAILIBILITIES

 

In case of unavailability of the Product after the order, ENVISION informs the CLIENT, sending an email to the address given by the CLIENT.

 

The CLIENT has the possibility to, either choose another Product of similar quality and price, paying, if necessary, the difference of the price, within the limits of stock available, either be reimbursed of the amount of the order within 30 days following the order.

 

3.7 RETURNS

 

Please, notice and understand that, due to luxury quality of the PRODUCTS, terms and conditions regarding the right to return a PRODUCT bought on the Website are restricted and limited.

After reception of the PRODUCT, if the delivery does not fit to the expectations of the CLIENT (size, color, quality), the CLIENT has a delay of 10 days to send back the PRODUCT.

In order to send back a PRODUCT, the CLIENT is invited to contact the Customer Service of ENVISION, sending an email to this address: customerservice@envision-worldwide.com and explaining the reasons of the refusal of the PRODUCT.

 

The CLIENT shall have the choice of an exchange, or, eventually a refund (excluding the costs of the delivery).

After proper reception of the “RETURN” email by ENVISION, the CLIENT has a restricted delay of 7 days to send back the PRODUCT to ENVISION.

 

After the completion of these two delays, the delivered PRODUCTS shall be considered as duly compliant to the order and duly accepted by the CLIENT, and ENVISION shall be entitled to refuse any exchange, credit note nor refund.

 

ENVISION draws attention that the CLIENT is aware that he is responsible for the proper return of the Product. You are strongly advised to fulfill properly the procedure of returns proposed by the delivery accomplished by DHL or to choose its own carrier and to accept supplementary costs of tracking services, so that the Product shall be properly returned to its original destination:

 

ENVISION draws attention that the only return address shall be the following: Room 403, No.609 East Yunling Road, Shanghai

and that this address shall be clearly visible with the proper information of the sender and the recipient in order to avoid any problem of the delivery of the return package. Also, the wrapping of the package shall fulfill all the requirements of a proper delivery.

 

Only an irrevocable and irrefutable misconduct or failure of the carrier shall exonerate the responsibility of the CLIENT, subject to the carrier has expressly acknowledged his direct responsibility.

 

The CLIENT shall return the PRODUCT in a perfectly new condition, having never worn, washed, perfumed, stained (foundation cream, food, perfume), scratched, torn the PRODUCT, and with its label, accessories and original package. ENVISION has all the technology to analyze and determine if the PRODUCT has been used, even briefly, or not. In case of such technology would conclude to a use of the PRODUCT by the CLIENT, ENVISION shall refuse any exchange, or refund of any kind.

 

The CLIENT would then however have the possibility to claim a second delivery of the PRODUCT at his own costs.

 

After proper reception of the PRODUCT by ENVISION and validation by the technical services that it has never been used or worn, ENVISION has a delay of 14 days to exchange, give a credit note or refund the order, (at the condition that the CLIENT has followed the prescription of FEDEX).

 

3.8 SPECIFIC PROVISIONS: RETURNS

 

There is no possibility of return or exchange for the PRODUCTS bought ON SALE or PROMOTION ITEMS!

 

For all the other PRODUCTS, the delay of return of a PRODUCT that does not correspond to the expectations of the CLIENT (excluding the PRODUCTS ON SALE or the PROMOTION ITEMS) is strictly limited to 7 days after the date of the sale.

 

 

3.9 WARRANTIES AND RESPONSIBILITY

 

ENVISION shall NOT be held responsible for defaults or lack of conformity of the PRODUCTS, for the sole reason that only the Manufacturer holds that responsibility.

ENVISION may be held responsible, only and strictly regarding reasonable standards defined by the law, for defaults regarding the packages, the eventual installation instructions (and only if ENVISION has expressly accepted such responsibility for a specific order).

 

In case of fully acknowledged hidden defect of the PRODUCT, ENVISION shall proceed to, at the preference of the CLIENT, an exchange in the limits of available stocks, a credit note or a refund.

 

ONLY the delivery of a non-compliant regarding legal standards or affected by hidden defect PRODUCT shall justify the refund by ENVISION of the delivery costs and the costs of returns of the PRODUCT.

 

The CLIENT shall bring a legal action solely directly against the Manufacturer and waives any right to any guarantee appeal of ENVISION.

 

 

ARTICLE 4. “THE BLOG”

 

The SPECIFIC TERMS AND CONDITIONS of the Article 4 describe the terms and conditions regarding the posts published on the page “THE BLOG” at the following address: www.envision-worldwide.com by independent AUTHORS, that appear to be independent PARTNERS of ENVISION.

 

The website of ENVISION, and its general structure, texts, images, animated or not, are the exclusive property of ENVISION.

 

Any partial or total reproduction of the website and its content, by any possible method, without the express consent of ENVISION, is strictly forbidden and constitutes a breach of the legal provisions of intellectual property and copyright.

 

The legal provisions of the GDPR are obviously applicable to “THE BLOG”. To exercise his/her rights, the AUTHOR is invited to read the PRIVACY POLICY ( ) to acquaint the legal protection provided by ENVISION.

 

The AUTHOR, by transferring editorial CONTENT (text, image, sound, video, editing video/photo….) to  ENVISION, and under the Condition that  ENVISION has accepted and published the CONTENT on its Website, and particularly on the page “THE BLOG”, expressly waives, without any reservation or condition,  any claim on the basis of intellectual property rights regarding the CONTENT.

 

The AUTHOR declares, subject to criminal prosecution in case of wrongful declaration, that he/she is the sole and genuine author of the CONTENT that he/she submits to be published on “THE BLOG” and expressly accepts whole responsibility in case of intellectual property legal prosecution from a third party.

 

ENVISION reserves the right to alter or delete some of the editorial CONTENT prior to its publication without the consent of the AUTHOR and without any prior authorization of the AUTHOR.

 

In parallel, if  ENVISION adds some content to the editorial CONTENT, the AUTHOR is entitled to refuse the publication of the Editorial CONTENT on “THE BLOG”. For such objection, the AUTHOR must present a duly justified and reasonable ground to its claim but is not entitled to any financial compensation.

In case of disagreement, such us but not limited to artistic dissent, the PARTIES expressly renounce to any legal procedure or compensatory claim against each other.

ENVISION is entitled to refuse or to not publish the Editorial CONTENT proposed by the AUTHOR, without any possibility for the AUTHOR to claim damages nor compensation.

In parallel, at any time, the AUTHOR is entitled to ask in writing the removal of the Editorial CONTENT published on “THE BLOG”.

ENVISION reserves the right to cease at any moment and without any justification its collaboration with the AUTHOR, even after a long period of time, and the AUTHOR expressly waives any possibility to claim financial damages on the basis, for instance, of a termination of commercial relations or the termination of a employment contract.

The AUTHOR shall never and by no means (website, social network, email, newspaper, press, book…) publish the Editorial CONTENT that was previously published on “THE BLOG” without the prior and written consent of  ENVISION.

The AUTHOR remains totally independent and may at any time publish whatever editorial content that has no connection with  ENVISION and that wasn’t previously published on “THE BLOG” at his/her sole discretion.

ENVISION respects the artistic freedom of the AUTHOR.

The AUTHOR respects the artistic freedom of  ENVISION.

 

For the avoidance of doubt, any rights and benefits related to the content do not belong to the CLIENT, even if it is downloaded and used by the customer. Please remember that all content on this website is the property of  ENVISION/or the property of the AUTHOR/or the property of a third party/licensor and is protected by intellectual property law.  ENVISION reserves the right of final interpretation.

 

The website has many names, pictures, trademarks and/or brand slogans, showing the identity, product and service characteristics of  ENVISION and third parties. These are the intellectual property rights of  ENVISION or a third party authorized by  ENVISION. No terms can be construed as  ENVISION transfer or abandon the intellectual property rights of  ENVISION or a third party to the above content by implication. It is not allowed to modify, translate, decompile, disassemble, perform "reverse engineering" or use other methods to obtain the source code of computer systems or other technologies, or create derivative things on the basis of this website. The "reverse engineering" stipulated in these rules includes the detection and analysis of the website to determine the source code, structure, organization, internal design or other encryption equipment of the core basic technology of the website.

 

 

 

 

 

 

 

Article 5 Third-party links

 

Any third-party links or related information provided on this website are for the convenience of CLIENT. These third-party links are not owned and controlled by ENVISION, and may involve some content on this website. CLIENT will leave this website when they click on a link to enter a third-party website. The provision of these links does not mean that ENVISION endorses, sponsors or recommends third parties, third-party websites or the information contained therein. ENVISION is not responsible for the validity of these links. ENVISION is not responsible for any errors, omissions, products and services, other links appearing on these websites, the privacy and security regulations of the linked websites, and the contents of these websites. ENVISION is also not responsible for the losses caused by the use of the content spread through this website and the losses caused by the use of linked websites. When using a link to enter the website of a subsidiary or service provider, the user will leave this website, and is subject to the terms of use and privacy policy of the corresponding website. The user shall bear the risks caused by the use of this website, that is, the linked website. CLIENT shall not cache, link and modify this website and any of its pages. If these linked sites contain inappropriate, obscene, defamatory, infringing or other illegal topics, names, materials and information, or the materials and information infringe other public rights, ENVISION reserves all rights to remove or change the related links.

 

Article 6 Miscellaneous

 

The terms and conditions are not intended to limit CLIENTs' rights under consumer protection laws in any way. If any part of these terms and conditions is deemed invalid or cannot be enforced for any reason, that part will be regarded as irrelevant and will not affect the validity and enforceability of the remaining parts.

  

To the extent permitted by law, ENVISION reserves the right of final interpretation of these terms and conditions.